Friday, March 11, 2011

Adventures with Telkom

So, Hubby, tired of listening to me moan about that accursed Cell C stick, calls up to get Telkom's ADSL line reinstalled.

After a few days, I get a call from Telkom confirming Hubby's call and confirming the order...except that they have the order wrong. I correct them, they acknowledge.

Monday, the ADSL line is functioning...for about 3 hours. Then it is back to the stick while Hubby calls Telkom to report the line has gone down.

After a few days, Telkom calls to tell him that the technicians will be out Friday (today) at 4:30 to see what is wrong with the line.

At 8 this morning Telkom calls to confirm the technician are coming out: "You want to convert your ADSL line to regular phone lines?" the caller asks me. "No," I say, "I want my ADSL line to work," I tell him. "Oh!" he says, surprise in his voice. "Your line is not working?" He then tells me the technicians will be here at 10 this morning.

At 8:30 my phone rings...the technicians are outside, "testing" my phone line. "There's nothing wrong with my phone," I tell them. "My ADSL line is not working."

A few minutes later they are at the door and after seeing my wireless router, I am asked if I asked for "wireless" when I signed up for the new ADSL line. "I don't need to do that," I told them. "I have used this router in three houses in two cities and NEVER had to sign up for just put an ADSL line into the router and it makes the wireless signal."

He appears unconvinced. Taking the router down from its lofty perch he examines it. "Where is your ethernet cable?" he asks.

"Huh?" I respond. "This is wireless, it doesn't use an ethernet cable."

He sends his partner out to their truck to bring in their own wireless router which, when plugged in, shows the four lights necessary for connection...mine had only been showing three."

"Your router is broken!" he tells me.

"It was working just fine earlier in the had all four lights and I had an ADSL connection, then suddenly the ADSL line was dead."

By this time my husband, the engineer, has come home. They cannot blow smoke up his arse because he knows more about this than they do. "There is nothing wrong with the router," he tells them. "The wireless is working just fine...we can print to the wireless printer using it...the problem is your ADSL line."

The techs are not convinced. I leave the room so Hubby and the techs can talk jargon and try to convince each other that the other party is wrong. Eventually the techs call their office on the landline, have the person at the other end synchronize something, plug my router back into the ADSL line and voila! all four lights come flashing on!

My router is fine, just as Hubby said, but the technician is not convinced. He then unplugs the ADSL line to see which light goes off on the router...he is sure my router is faulty, despite the evidence that was before his very eyes!

Eventually, Hubby convinces him that the router is fine, and now they have fixed the ADSL line so everything is working. He escorts them to the front door and goes back to his office, thankfully only five minutes away.

Amazingly, this fiasco...which ended in preferable to the ridiculousness of the Cell C experience because at least I can reach someone on Telkom's phone and eventually someone comes out to fix the problem. Three months with Cell C and the problems were never resolved...

I know how weird it sounds, but I am actually glad to be back in the clutches of Telkom for my internet connection!!


  1. So...we moved house on 18 December 2010, Telkom came to move our ADSL line to the new house during the week between Christmas and New Year. I had them booked to arrive here on the 17th of December since the end of November already, but when the 17th arrived, I went to the office at Bayside only to discover that my order is "locked" and apparently only God could unlock it and apparently they couldn't reach him either... Anyway, eventually they arrived, as I say the week between Christmas and New Year. The technician left the cable on the ground from the kitchen area all the way to the back of the house where our office is and promised faithfully to come back the 1st week of January. I am still waiting. The cable is still lying on the ground, getting tripped over and stepped on every day. I phoned them last week to come and sort it out. A new person arrived and he said how unprofessional the other techician was and that he would come back today at 1pm to do it, it's now almost 4pm and a no show. Sigh, don't you just love Telkom?! Sally

  2. Trust me, Sally, bad as Telkom is, trying to get an internet connection from Cell C's whooshless stick was magnitudes worse!! At least at Telkom you can reach someone on the phone to yell at!! At Cell C you only get sent into endless loops on a phone tree with no human interaction!


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